Delivery & Subscription Policies

Last updated: November 9, 2026

This page explains how ordering, delivery, pickup, and flower subscriptions work at Blue Eyed Blooms. It is part of our Terms of Service. Questions? Email Ethnie@BlueEyedBlooms.com or call 714-316-4338.

Ordering and Lead Time

Arrangements: Please order at least 2 days before your desired delivery or pickup date. This gives us time to source fresh stems and design your arrangement by hand. [Confirm: 2-day lead time]
Order cutoff: Orders placed after 12:00 p.m. Pacific count as placed the next business day. [Confirm: cutoff time]
Rush requests: If you need flowers sooner, call or email us. We will try to help, but we cannot guarantee rush orders.
Business days: We design and deliver [Confirm: e.g., Tuesday through Saturday]. We are closed on [Confirm: closed days and major holidays].

You will receive an email confirmation after checkout. If it does not arrive within an hour, check your spam folder or contact us.

Delivery Area

We deliver locally to San Clemente and nearby cities, including:

Dana Point
Capistrano Beach
San Juan Capistrano
Laguna Niguel
[Confirm: other areas, e.g., Ladera Ranch, Rancho Mission Viejo, Laguna Beach, Mission Viejo, San Onofre / Camp Pendleton access limits]

Checkout will tell you if an address is outside our area. If an out-of-area order gets through, we will contact you to arrange pickup or cancel with a full refund.

Delivery fees

Delivery fees are shown at checkout before you pay. [Confirm: fee structure, e.g., $15 within San Clemente; $20–$30 for surrounding cities; free delivery thresholds, if any]

Delivery Windows

Deliveries are made between [Confirm: 10:00 a.m. and 5:00 p.m.] on the scheduled day.
We cannot guarantee a specific time. If timing matters (a surprise, a dinner, a store opening), add a note and we will try to accommodate it.
For hospitals, offices, hotels, schools, and gated communities, we deliver to the front desk, reception, or gate staff. Some hospitals and care facilities do not accept flowers in certain units; please check before ordering.

When the Recipient Is Not Available

If no one is available to accept the delivery, our driver will use good judgment to keep the flowers safe. We may:

Leave the arrangement in a shaded, secure spot at the door, unless your order notes say not to;
Leave it with a neighbor, building manager, or front desk; or
Leave a note and return the arrangement to our studio.

We will try to contact the recipient or sender if a phone number is provided. If flowers are brought back, we will hold them for 1 business day [Confirm] for pickup or re-delivery. A re-delivery fee equal to the original delivery fee may apply. Once flowers are left as described above, the delivery is considered complete.

Incorrect or Incomplete Address

Please double-check the recipient's name, address, unit number, gate code, and phone number. If an order cannot be delivered because of incorrect or incomplete information, or because the recipient refuses delivery, we are not able to offer a refund, but we will gladly re-deliver for an additional delivery fee once the correct information is provided. Address changes after an order is out for delivery may also carry a re-delivery fee.

Local Pickup

Choose "Pickup" at checkout and select your date. We will email you when your order is ready.
Pickup location and hours are shared in your confirmation email. [Confirm: pickup location instructions and hours; do not publish a street address on the site]
Please pick up on your scheduled day. Unclaimed orders are held until close of business the next business day, then released without a refund, because flowers are perishable.
If someone else is picking up, add their name to the order.

Holidays and Peak Dates

High-demand dates include Valentine's Day, Mother's Day, Easter, Thanksgiving, Christmas, and prom and graduation season. During these periods:

Lead times may be longer and order cutoffs may come earlier. [Confirm: holiday cutoffs, e.g., order by February 10 for Valentine's Day]
Delivery windows may be wider, and we may not be able to honor timed requests.
Some designs may be limited or unavailable, and substitutions are more likely.
Holiday pricing or delivery fees may apply.
We may set blackout dates when we cannot deliver at all. Blackout dates are posted on the site and blocked at checkout.

Subscription deliveries that fall on a closed day or blackout date will move to the nearest available delivery day, and we will let you know.

Weather and Other Delays

Southern California weather is usually kind, but heat waves, heavy rain, wildfire smoke or evacuations, power outages, road closures, and similar events can affect safe delivery. If conditions make delivery unsafe or would harm the flowers, we may reschedule. We will contact you as soon as possible. These delays are not grounds for a refund, but we will always work with you to find a fair solution.

Substitutions

Fresh flowers are seasonal. If a bloom, color, or vase is not available, we will substitute items of equal or greater value that keep the same style and color palette. Subscription arrangements are designer's choice by nature and change with the season. If there is a flower you want us to avoid (for example, lilies around cats), tell us in your order or account notes.

Quality and Care

Each order includes basic care tips. To enjoy your flowers longer, keep them out of direct sun and away from heat, trim stems, and refresh water every day or two. If anything arrives damaged or not up to our standards, email a photo within 24 hours of delivery or pickup, and we will make it right with a replacement, refund, or credit, as described in our Terms of Service.

One-Time Order Changes and Cancellations

You may change or cancel a one-time order for a full refund up to 48 hours before the scheduled delivery or pickup.
Within 48 hours, flowers may already be purchased or designed. We will do our best to accommodate changes, but cancellations may receive store credit instead of a refund. [Confirm: policy]

Home Flower Subscriptions

How it works

Choose a weekly, biweekly (every two weeks), or monthly plan, an arrangement size, and a delivery day. Each delivery is a seasonal, designer's-choice arrangement. Subscriptions can be delivered within our delivery area or set up for pickup.

Automatic renewal disclosure

Your subscription renews automatically and continues until you cancel. Your payment method on file will be charged through Stripe the subscription price shown at checkout, plus any delivery fee and applicable tax, once per delivery period (weekly, every two weeks, or monthly, depending on your plan). [Confirm: whether each charge occurs on the delivery date or a set number of days before it; e.g., "charged 2 days before each delivery"]

Before you check out, we will clearly show these terms near the payment button and ask you to agree to them with a checkbox or similar affirmative step. After you subscribe, we will email you an acknowledgment that includes:

The automatic renewal terms and how often you will be charged
The amount of each charge (and that it may change with advance notice)
How to cancel, including a link to your account

Cancel online at any time

You can cancel your subscription online, at any time, in your customer account:

Sign in to your account.
Go to My Subscription.
Click Cancel subscription and confirm.

Cancellation is immediate and does not require you to call, email, or speak with anyone. We may show a single optional offer (such as pausing instead), but you can always continue to cancel right away. You will receive an email confirming your cancellation. You may also cancel by emailing Ethnie@BlueEyedBlooms.com or calling 714-316-4338.

Notice for the next delivery

To cancel, pause, or skip before your next delivery is charged and prepared, make the change at least 48 hours before that delivery. Changes made later apply to the following delivery, and the upcoming delivery will be made and charged as scheduled. [Confirm: 48-hour notice period]

Pause, skip, and resume

Skip a single delivery from your account; you will not be charged for a skipped delivery.
Pause your subscription for up to [Confirm: e.g., 8 weeks], or until you resume. You will not be charged while paused.
Resume at any time from your account; your next delivery will be scheduled on the next available delivery day after the 48-hour notice period.

Changes to your plan

You can change your frequency, size, delivery day, or delivery address in your account. Changes follow the same 48-hour notice rule. A new address must be inside our delivery area.

Price changes and reminders

If we change the price of your subscription, we will email you at least [Confirm: 7–30] days before the new price applies, with a reminder of how to cancel. We will also send any additional reminders California's automatic renewal law requires (for example, an annual reminder of your subscription terms), by email.

Failed payments

If a charge fails, Stripe may retry it, and we will email you to update your payment method. If payment cannot be collected, we may pause the delivery or subscription until it is resolved.

Refunds for subscriptions

Because each arrangement is made fresh, we do not refund deliveries that were already charged and prepared, except under our quality guarantee. If you were charged after you properly canceled, or charged for a skipped or paused delivery, contact us and we will refund it promptly.

Prepaid Gift Subscriptions

Gift subscriptions are paid in full up front for 3 months or 6 months and do not automatically renew. You will not be charged again.
The purchaser chooses the frequency [Confirm: e.g., monthly only, or any frequency], start date, recipient, and gift message.
Deliveries follow the same delivery area, lead time, and recipient-not-home rules on this page.
Recipient changes, skips, and date changes can be requested by the purchaser (or by the recipient, with the purchaser's approval) at least 48 hours before the next delivery.
Cancellations: a gift subscription may be canceled before the first delivery for a full refund. After the first delivery, we will refund or credit the remaining undelivered deliveries, minus any discount the prepaid package included. [Confirm: refund policy]
If the recipient moves out of our delivery area, we can switch remaining deliveries to pickup or refund the unused deliveries.
Remaining deliveries should be used within 12 months of purchase. [Confirm; note California limits on expiration of gift certificates and prepaid value]

Business, Hospitality, and Restaurant Accounts

Recurring floral service for offices, hotels, restaurants, and other businesses is arranged by custom quote only. Request one through our business inquiry form. Business accounts are never charged automatically through the website; pricing, schedule, billing, and terms are set out in a separate written agreement.

Unless that agreement says otherwise:

Vessels belong to us. Vases, containers, liners, and other reusable items we provide remain the property of Blue Eyed Blooms and are typically swapped at each refresh.
Care and return. Please keep vessels in good condition and available for our team at each visit. Lost, broken, or unreturned items may be billed at replacement cost.
Access and scheduling. Businesses agree to provide reasonable access during scheduled service times.
Changes and termination. Notice periods for changes, pauses, or ending service are stated in the agreement.

Weddings and Events

Weddings and events are booked by inquiry and consultation only. Submitting an inquiry or uploading inspiration photos does not reserve your date. Dates are held only once you sign our event proposal and agreement and pay any required deposit or retainer. Deposits, payment schedules, final counts, substitutions, rentals, setup and breakdown, delivery, cancellation, and date changes are all covered in that agreement, which controls your event.

Contact Us

Blue Eyed Blooms San Clemente, California Email: Ethnie@BlueEyedBlooms.com Phone: 714-316-4338